Monthly website care
Stay updated. Stay backed up. Know when something goes wrong. Your website keeps running while you're on the job, and every month you get a short report of what we did and what we found.
Why pay every month if my site works?
Because WordPress sites rarely break on their own schedule. A plugin needs a security update, a certificate expires, the host has a bad night, or a hacker finds an old plugin. Without anyone watching, you find out when a customer tells you. With a plan, it's updated and backed up, checked every 30 minutes, and small problems are fixed before they cost you work.
Not included: your hosting and domain fees, new pages or features (quoted first), and anything we can't reach without a login to your website or hosting.
Plans
One-off fixes
from $199
Three fixed-price packs. You know the cost upfront.
- Quick fix $199
- Tune-up $399
- Rescue from $599
- Backup before any change
Essential care
Keep your WordPress website maintained
$99 a monthabout $23 a week $1,089 a year
Keeps your site updated, backed up and watched.
- WordPress, theme and plugin updates
- Daily and weekly backups
- Downtime alerts (checked every 30 minutes)
- Daily automatic health check
- Monthly report by email
- Small new problems and anything we break fixed free
- Member prices: Quick fix $99, Tune-up $299
Pro care
Maintenance plus monthly website changes
$199 a monthabout $46 a week $2,189 a year
Everything in Essential, plus hands-on work every month and a Quick fix included each year.
- Everything in Essential care
- 1 hour of changes each month
- 1 Quick fix included every year (worth $199), from your 3rd month or straight away with yearly billing
- Hack clean-up included
- Speed tune-up and security hardening
- Same-business-day replies, handled first
- Member prices: extra Quick fix $99, Tune-up $279
Business care
Ongoing support for busy business websites
$399 a monthabout $92 a week $4,389 a year
Everything in Pro, with 3 hours of work every month and same-day replies, 7 days a week.
- Everything in Pro care
- 3 hours of changes each month
- Quick fixes included, within your 3 hours
- Same-day replies, 7 days a week, handled first
- Speed and security review every 3 months, fixes included
- Detailed monthly report: work done, time used, speed and security
- Member prices: Tune-up $199, Rescue from $299
One-off fixes, fixed prices
Your free report shows which pack you need. We agree the scope with you first. Every repair comes with 30 days of free monitoring afterwards. For most fixes you see the result on a private copy before you pay; a few, like security certificates and server settings, can only be done on the live site, after payment.
Quick fix
Fix a few small website problems
$199
Up to three small fixes, done in a day.
$99 for care members (from your 2nd month). Included once a year with Pro care.
- Tap-to-call phone number
- Google title and description
- Up-to-date footer and tagline
- Redirect to the secure address
Tune-up
Get your website working properly again
$399
For sites with security warnings or an out-of-date WordPress.
$299 with Essential care, $279 with Pro care.
- Secure HTTPS setup*
- WordPress and plugin updates, backup first
- Broken links fixed or redirected
- Mobile adjustments, plus everything in Quick fix
*When your host provides a free certificate, as most do. Price confirmed after a quick review of your site.
Book a Tune-upRescue
Help with a broken or hacked website
from $599
When the site is broken, hacked or unusable on phones.
50% deposit when you accept the written quote.
- Hacked site clean-up
- White screen or server errors
- New mobile-friendly theme
- Written quote after a free look
Your website stays yours. Your site, domain, hosting and logins remain yours. We use our own login, which you can remove at any time, and we agree the price before any paid work.
Prices are in US dollars (USD). French VAT is not charged on business-to-business services supplied to clients outside the EU (article 259-1 of the French Tax Code). If any US sales tax applies to your purchase, depending on the service and your location, we'll tell you before you pay. Plans are billed monthly (or yearly) and can be canceled any time, with no lock-in contract. Support is by email. Yearly plans are paid upfront and the price is fixed for the year. Member prices apply from your second paid month (straight away with yearly billing), while your plan is active. See the terms.
No plan or a care plan: what changes
Without a plan, every problem is a new bill. With a plan, anything that goes wrong while you're with us is mostly covered, and the rest costs less.
| No plan | Essential care$99/month | Pro care$199/month | Business care$399/month | |
|---|---|---|---|---|
| Watching your site | ||||
| Downtime alerts, checked every 30 minutes | – | Included | Included | Included |
| Daily automatic health check | – | Included | Included | Included |
| Monthly report by email | – | Included | Included | Included |
| Keeping it healthy | ||||
| WordPress, theme and plugin updates | – | Included | Included | Included |
| Backups kept 30 days (content daily, full site weekly) | – | Included | Included | Included |
| Speed tune-up and security hardening | Tune-up $399 | Tune-up $299 | Included | Included |
| Changes (text, photos, prices) | $120/hour | $120/hour | 1 hour a month included | 3 hours a month included |
| Speed and security review, with fixes | – | – | – | Every 3 months |
| When something goes wrong | ||||
| Something breaks after an update (one we didn't make) | Rescue from $599 | Fixed free | Fixed free | Fixed free |
| Security certificate expires | Quick fix $199 | Fixed free | Fixed free | Fixed free |
| Site goes down: we find the cause and deal with your host | $120/hour | Included | Included | Included |
| New small problem found by the daily check (broken link, phone no longer tappable, Google title…), up to 30 min each | Quick fix $199 | Fixed free | Fixed free | Fixed free |
| Site hacked while on the plan | Rescue from $599 | Rescue from $419 (30% off) | Clean-up included* | Clean-up included* |
| Fixing what was already wrong before you joined | ||||
| Quick fix | $199 | $99 | 1 included a year, then $99 | Included, within your 3 hours |
| Tune-up | $399 | $299 | $279 | $199 |
| Rescue | from $599 | from $599 | from $599 | from $299 |
| Support | ||||
| Reply time (by email) | Within 1 business day | Same business day | Same business day, handled first | Same day, 7 days a week, handled first |
* Once every 12 months, for a hack that happens while your plan is active, on a site that was clean when the plan started. Full conditions in our terms. Problems that existed before you joined are fixed at the member prices shown.
What happens after you sign up
Send your request
Two minutes, and nothing to pay yet.
We check your site
Within one business day we check it's suitable. If it isn't, we tell you why and you pay nothing.
Pay securely
If it's suitable, we email you a secure Stripe payment link. Monitoring starts as soon as you've paid.
Give us access
You create a separate login for us (about five minutes). We take a first backup and send your first health report.
Questions about monthly care
Can I cancel any time?
Yes. Monthly plans have no lock-in contract. Cancel from your billing page or by emailing us, and the plan stops at the end of the month you've paid for.
What happens if your checks find a problem on my site?
We tell you what we found and what we recommend the same business day (Business care: the same day, 7 days a week), with Business care and Pro care handled first. Small problems that appear while you're on the plan are fixed free. Anything bigger gets a fixed quote at member prices, and nothing paid starts without your OK. If something we did breaks your site, fixing it is always on us. Full details are in our terms.
How does yearly billing work?
You pay once a year (1 month free: 12 months of care for the price of 11) and your price is fixed for the year. If you change your mind within the first 14 days, we refund what you paid, minus only the extras you've already used: an included Quick fix ($199), hours of changes ($120 an hour) and member discounts on fixes. Routine care like updates, backups and monitoring is never deducted. After 14 days, a change of mind doesn't give a refund: the plan runs to the end of the paid year and doesn't renew if you cancel. If we end the plan or can't provide it, you're refunded for the unused months.
How do member prices work?
From your second paid month (straight away with yearly billing), and while your plan is active, Quick fixes and Tune-ups cost less: $99 and $299 with Essential care, $99 and $279 with Pro care. Pro care also includes one Quick fix every year, available after your third monthly payment, or straight away with yearly billing.
Do I need to fix the problems first?
Not always. We check your site before you pay anything. Small problems can be fixed at member prices from your second month, or with your included Quick fix on Pro care (from your third month, or straight away with yearly billing). If the site needs a bigger repair first (for example it's hacked or very out of date), we tell you and you decide whether to do that repair first. You don't pay for the plan until the site is ready.
Do you host my website?
No. Your site stays with your current host and you keep full ownership. We work on it through the login you give us.
My site isn't WordPress. Can I still sign up?
Care plans are for WordPress websites, because updates and backups depend on the platform. If your site is built with something else (Wix, Squarespace, Shopify…), please get in touch before signing up and we'll tell you honestly whether we can help. We check every site before you pay, so you're never charged for a plan we can't provide.
How do I pay?
By card through Stripe, billed automatically each month or year. You get a receipt by email every time.
What if my site goes down?
We check your site every 30 minutes and are alerted after two failed checks in a row, so usually 30 to 60 minutes after it goes down. We then check what's wrong and let you know. Fixes covered by the plan, like restoring a backup after a bad update, cost nothing extra.
Not sure which plan you need?
Run the free check first, or ask us. We'll tell you honestly if you don't need monthly care.